Dec 02 2022


10:00 am - 12:00 pm

About this event

Join, ask your questions and hear from a panel of sector practitioners about the challenges organisations face – and solutions they can employ – when supporting people in crisis.

Topics will include:

  1. How can design, UX and content support those who are, right now, in crisis?
  2. How do we balance the need to be helpful and supportive with the organisation’s need to generate donations or engagement?
  3. How can we design for the needs of different user groups: those experiencing an issue; their families and carers; and professionals working with them?
  4. What’s the balance between authoritative information and peer support/community?
  5. And how can that translate into architecture and content?

Panellists include:

UX, content and digital leads from Mind, the Stroke Association, Parkinsons UK and Scope. More panellist information will follow.

Who’s it for:

Digital leads, helpline/community product managers, service designers, content designers, UX architects, product owners, strategy leads and senior execs.

Privacy and access:

This is a free event, organised by Outlandish and hosted via SPACE4.

We’ll be recording the session, and plan to edit it to produce useful audio and video content afterwards, which will be findable by the public. If you’d like to ask a question or make a contribution but don’t want to appear in our edited versions, that’s fine; please let us know at the time. (We’ll remind you of this at the beginning of the session.)

Who are Outlandish?

Outlandish, the parent company of SPACE4, aims to make the world better through technology, co-operativism and communication. We make tech products for social impact, help organisations to make positive changes, and bring interesting people and ideas together.

We’ve worked with many help and support services, from health charities to trade unions.

This session will be hosted by Richard Edwards and Ewan Main, who have each run digital services or worked on projects to support beneficiaries in need, and are always fascinated by the issues it raises.

There are no easy answers, but there is much that’s interesting to discuss.